Return Policy, Order Cancellation and Warranty
All RK Titanium welded products carry a lifetime non-transferrable warranty against breakage from normal use. The warranty is good to the original purchaser. Full documented install pictures must be provided at time of warranty request. The item must be shipped back to RK Titanium for further inspection as to the cause of failure. If the cause is to be determined as improper use or improper installation, the repairs can be made at an adjusted cost to the original purchaser.
We understand that you may have a change of mind or a change of style. Due to the nature of all of our parts, returns are a case-by-case only. Not all parts will qualify for a return. Each piece is custom made to your specification and for that reason, we may not accept a return. If parts have been installed and used, return of such items is at the discretion of RK Titanium.
ALL RK Titanium exhaust systems are non returnable once they have been installed. A system can not be refurbished once exhaust gas has passed through it. There are zero exceptions.
If the items have been custom colored, a 40% restocking fee may be applied due to the items needing to be resurfaced prior to reselling.
All returns are to be shipped back to RK Titanium at the purchaser's expense and are to be inspected once received. All returns must be received in new and original condition. Surface scratches or blemishes in the finish may impose an additional fee for repair and correction or denied return if they are deemed unable to refurbish to new condition.
Any order passed 20 days from the day it was delivered, will not be granted a return.
Any parts shipped back to us without a RGA (returned goods authorization) number will be considered a donation to us.
Once an order has been placed it goes in our queue. Based on the part type, different materials, flanges and or fittings may need to be designated and or ordered. Once parts are allocated and preparation has begun for your order, you will be subject to an order cancellation of 20-30% based on the part type.
All exhaust systems cannot be cancelled after 3 weeks into the lead time. No exceptions. Every system is hand made and built to order. Please be aware and respectful of the process and lead times prior to ordering. Lead times are estimated only and not to set your watch by. It is suggested to reach out as those estimated weeks come up to get a better idea of ship dates. Holidays and vacations do not play into these times which is why they are estimates and could be longer. We do our best to track orders periodically from placement to ship to get a rough idea of average lead times and update accordingly.
Why is this important?
Every single part is handmade. A large amount of time and resources goes into the preparation and designation of each part before it is even welded. Once the preparation has begun with an order, we often cannot use those materials for other orders. This leads to waste of time and materials.
At what point in the lead time would I expect a cancellation fee?
Generally most larger orders are cut and prepped up to 2-3 weeks prior to being welded, but material orders and general preparation happens much sooner. Smaller orders are usually cut and prepped within a few days of being placed.
Please reach out to us via EMAIL ONLY regarding lead times and order cancellations. Please be sure you’re ok and understand lead times prior to placing your order.
Fitment and Corrections:
We quality check all parts for proper fitment to ensure customer satisfaction upon arrival. Every part and design is one of RK Titanium's own. Please acknowledge that these parts are custom made and designed to perform, in some cases, better than OEM. This delegates that not all parts will follow OEM routing or channels. As with any aftermarket part or accessory, we can't promise that every part will fit perfectly with different aftermarket parts combinations. We do our best to ensure they will fit the majority of applications possible. If you have a fitment concern with any of our products, please contact us as soon as you're able and we will work with you to get the piece adjusted as necessary.
Any parts determined by RK Titanium as out of spec and requiring adjustment must be shipped back to RK Titanium to do so.